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There are three
elements to a good holiday (four if you count the snow
conditions, which we rarely have to worry about in Val):
ease of booking
great staff in resort
accommodation is exactly as you paid for (and more!) |
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Accurate selling |
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Mel Crawford
is our Reservations Manager who has lived in resort for
8 ski seasons so offers expert knowledge of our properties
and the resort. She now works from London but still visits
Val regularly. Because we only sell in Val d”isere,
Mel & I know our product inside and out. What you
are told is 100% accurate. Because I am in resort to deal
with any consequences of inaccurate selling, I have instilled
an honest sales culture in our office that is very much
followed. |
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Our Service
in resort |
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I
personally care about our clients. I am in resort to work
very much hands on with the staff to ensure you have a
memorable holiday with us and more importantly, you will
book again and recommend us to your friends. I have travelled
extensively and gathered information as to what makes
a holiday and how to do things right. I have implemented
as much as is feasible in to our holiday services. I used
to work in the service industry so realise that quality
service & satisfaction is paramount.
Staff are extensively trained in November and hand picked
by me. I try to lead by example so every person is aware
of the importance to deliver the promise I make to our
clients and I expect the very best from them. Company
loyalty and attitude to work are two very important aspects
of their jobs and every year the team has performed to
the highest standards.
Anyone who has worked with me will tell you that I am
very passionate about cleanliness, preparation and delivery
of my product. I try to visit every single property on
Saturdays to ensure it is ready and meets with my standard
of cleanliness and presentation.
Product claims and pictures of properties are all very
well but they must live up to your expectations. We don’t
use props in our pictures that don’t exist in the
chalets, we don’t use misleading huge wide angle
lenses when taking pictures and we don’t write anything
about a property that is not true.
All this means you get what you pay for. Our chefs are
chefs or must have a proven track record in the industry
in order to qualify to work for us. This is to ensure
they meet with our high standard of content and presentation.
We ensure all properties are well maintained and meet
a basic criteria and we listen to client feedback provided
in questionnaires. If a property is not good enough to
be in our portfolio, we offer it to other companies to
rent. If necessary we use the questionnaire feedback to
discuss home improvements with owners and in the few cases
this has been necessary, the owners have listened and
acted upon our feedback.
All this must be one of the reasons why our clients come
back to Mountain Rooms & Chalets year after year after
year. |
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All photography copyright 2000-2008 Richard Leeny & Alex Wilson
Contact us on: Tel: UK 0700 2000 456. From
abroad: +44 207 607 9936
Email: sales@mrooms.co.uk. Fax: 0207 607 9740
Mountain Rooms & Chalets, Pulse House, 1A Lonsdale Square, London
N1 1EN.
Mountain Rooms and Chalets is the trading name of Mountain Rooms Limited.
Registered address: No 1 Marylebone High Street, London, W1M 3PA.
Company Registration no 3618610 |
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