FAQs

FAQs

Below is a list with answers to our most frequently asked questions.  If we have missed something, please don't hesitate to ask.   

What is 'scatered'?

Our version of a catered holiday, providing 6 breakfasts, 6 cleans of your property (staff day off is Wednesday) and 3 evening meals instead of 6. 

Is the 'scatered' price for children the same as adults?

Yes, the price is per person and with childrern we can offer a separate tea / dinner sitting to the adults.

What is the best airport to fly to?

Main airports are Geneva, Switzerland, Lyon, France and the 2 smaller airports of Chambery and Grenoble, France.

What is the transfer time from.....?

Transfer times depend very much on the time of year. Busy weeks takae longer. Saturdays take longer than a week day too. The average time on a normal day = 

Geneva : 2.45 - 3hrs transfer time

Lyon : 2.5 - 2.45 Hours

Chambery : 2 - 2.5hrs

Grenoble : 2.45 - 3hrs

Can we arrive late in resort?

Yes. Our office closes at 8pm but we have a key drop box where we can issue the code and you can pick up your arrival envelope with keys, directions and an emergency number after hours.

Are you ATOL/ABTA bonded?

No, we do not sell travel therefore it is not relevant for us to be bonded.

Do we cater for special diets?

Yes, we do our best to cater for everyone's needs so just let us know how we can help and we will do our best to deliver it. A supplement may apply where applicable.

Can we bring an extra person and can they sleep on the floor?

No, we could lose a contract with our homeowners so we do not allow overloading of properties. We rent properties with a maximum occupancy that must be adhered to.

Does the price include flights?

No, the price of our properties is accommodation only plus either B&B or "scatered" board added to that basic self catered price.

Are you pet friendly?

This is dependent on the property and the owner allowing pets. When applicable, we contact the owner and make a request for the client.

Will I need snow chains?

This is dependent on current conditions. The roads are kept relatively clear but in heavy snow conditions, chains are obligatory. Feel free to ask us prior to departure.

Do you provide childcare?

We recommend companies that can provide childcare so pleasse ask at the time of booking.

Is the bus service free in Val d'Isere?

Yes, and the service runs every few minutes from early morning to late at night.

Do all properties have parking included?

Not all. The majority of our properties have parking spaces but not all so pleasse check the list of attributes for each property before booking, or ask. There is no additional cost for using the parking space/s provided with our rental properties. This is included in the rental price paid for your holiday. 

Do I have to take my skis off on the bus?

Yes!