Terms & Conditions

Terms & Conditions



1. The terms and conditions set out in this section together with the confirmation invoice and Booking Form comprise the contract between Mountain Rooms & Chalets (MR&C) and the person who signs the Booking form.

2. The contract is governed by English and Welsh law and any dispute resulting in proceedings will be dealt with in the English and Welsh jurisdiction.

3. Cancellations can only be accepted in writing, by post or e-mail and take effect from the day of receipt. The cancellation charges are detailed below.

Period within Scheduled departure date Amount of cancellation charge expressed as a % of rental price
Less than 8 weeks 

The total balance, i.e. no refund is due.  

We can try and re-sell the week and if successful,  the balance will be refunded less the 30% non-refundable deposit .

More than 8 weeks  30% deposit only

4. Changes or cancellations by MR&C. It is unlikely that changes (or cancellation) will have to be made to your holiday, but because arrangements are planned many months in advance, we reserve the right to make changes to the holiday details both before and after you have booked your holiday. We will notify you of such changes as soon as possible. Where a significant change to an essential item of the contract becomes necessary, we will inform you as soon as is reasonably possible if there is time before your departure. A significant change is one that we make to your holiday arrangements that can include a change of accommodation as advertised and described (except in the case of curtailment as dealt with in the section on force majeure). You will be informed in writing of the reasons for the change and what alternative offer, if any, can be made. We will also contact you by telephone to discuss the circumstances.

You will have the choice of either: 

1. accept the changed arrangements as notified to you, or,

2. purchasing another holiday from us and paying or receiving a refund in respect of any price difference, or, 

3. cancelling your holiday and receiving a full refund of all monies paid. 

In the event of a significant change, we will in addition pay you compensation as follows, (except where the changes are the result of those circumstances listed and the force majeure):

More than 56 days before departure  nil
43 to 56 days before departure  £10.00
29 to 42 days before departure  £20.00
20 to 28 days before departure  £30.00
20 to 28 days before departure  £30.00
0 to 21 days before departure  £40.00

No compensation payable in the case of minor changes  

5. Rented accommodation must be treated as if it is your own. Sub-letting is prohibited. When leaving the property it is your responsibility to secure the doors to the actual property and any additional external doors if part of a complex.

6. Behaviour. We reserve the right in our absolute discretion to terminate without notice and liability the holiday arrangements of any person whose behaviour is such that it is likely, in a reasonable opinion of MR&C employee or officer, or accommodation owner, or neighbour to cause distress, danger, damage or annoyance to other customers, employees, property or to any third party. In all cases NO cancellation charges apply and we shall be under no obligation whatsoever for any cost incurred.

7. If you have a complaint or problem with your accommodation, it is expected that you raise any alleged problem to the Operations representative of MR&C as soon as any issue becomes known. If you fail to raise the issue in the resort with the relevant person it will inevitably hinder our ability to investigate the matter, and if need be, rectify the problem.  We cannot do anything about a complaint once you have departed and decide to email us once you are back in the UK.  

8. If you lose or depart resort with your keys a charge of €150.00 per key is levied and will be deducted from your damage deposit, unless you choose to pay at the MR&C office by an alternative method. We will contact you by e-mail or telephone to collect the balance due. The loss must be reported to MR&C as soon as possible.  

9. If you lose or depart resort with your car park remote , a charge of €150.00 is levied and will be deducted from your damage deposit, unless you choose to pay at the MR&C office in by an alternative method.  Even if you promise to mail these items back, it is not always feasible to wait until receipt due to the arrival of new clients. 

10. All Mountain Rooms & Chalets rented accommodation have a no outdoor shoes or boots rule. Carpets suffer beyond reasonable wear and tear in a ski resort so anyone found to abuse this rule will be charged the cost of a carpet clean. This will be deducted from your damage deposit. Cost will depend on size of property. If damage to the carpet is beyond cleaning and a new carpet is necessary you will be responsible for the costs of this. Before the purchase is made you will be informed of the cost and what efforts Mountain Rooms & Chalets have made to remedy the carpet before this action. Mountain Rooms & Chalets assure you that this action will only be taken in extreme circumstances.




11. No dogs are accepted in any of our properties without prior permission. Should a client turn up with a dog without prior permission, we reserve the right to cancel the booking with immediate effect.

12. All properties are sold for up to a maximum number of people that is listed in the details of each property. Exceeding the maximum number is not permitted and any additional guests will be required to leave with immediate effect or failure to do so will result in a cancellation of the booking.  Overloading any property is strictly prohibited and monitored.

13. We will contact you prior to your arrival to confirm the details of your holiday, such as final numbers, bed linen requirements, ski pass purchases and estimated time off arrival in resort.

14. Smoking is not permitted in any Mountain Rooms & Chalets rented accommodation. Any smoke damage will be deducted from the damage deposit.  The stench of cigarette smoke is hard to shift so any time and money spent doing this will be deducted from your deposit. 

15. In catered accommodation any guest with any form of food intolerance or allergy must inform MR&C at time of booking. MR&C staff will use their best endeavours to avoid any such food being prepared for clients, however MR&C take no responsibility for any ingredients being present without their express knowledge. Specialist dietary requirements must be discussed with MR&C. Any food product prepared by or produced for MR&C may contain nuts or wheat.

16. Damage or disappearance of bed linen, bath towels, bath mats and tea towels supplied will be charged to the client. This will be deducted from the damage deposit supplied.

17. Your holiday has been sold to you in good faith using the pictures and descriptions supplied on the internet. These are sold accurately and honestly but we cannot be held responsible for any difference of opinion you may have on arrival. We use our best endeavours to give an honest appraisal of the accommodation and resort.

18. All clients are kindly requested to leave the apartment or chalet in a reasonable state of cleanliness. In the event of an apartment being found in a poor state, the incurred expenses for cleaning and reconditioning will be charged either by reduction from any deposit held or invoiced directly to the departing tenant.  We ask you to empty bins on departure, put the dishwasher on and leave the property in a reasonable state of cleanliness as detailed above.  

19. Damaged or broken furniture will be replaced by items of equal value. The price of the replacement must be paid by the tenant. If any damage is caused by negligence of the tenant, the reconditioning costs will be charged to the tenant.

20. The rental takes effect from 4.00pm on the day of the arrival and ends at 10.00am on the day of departure. Properties must be vacated by 10.00am on the agreed day of departure. Prior arrangement for returning the keys must be made with the Mountain Rooms & Chalets representative. You are welcome to use our resort office on arrival and departure to store bags and sit in the office.  

21. Any interruption to the general services to the building (heating, hot and cold water, or electricity) or the public services of water, electricity, Wi-Fi or access does not justify a reduction in rent. Unless any interruption is due to the negligence of the proprietor, Mountain Rooms & Chalets cannot be held responsible in case of deprivation or reduction in use. Any interruption of internet & television service due to the weather conditions or France Telecom or satellite connections is out of our control. An interruption of service may happen and cannot be grounds for compensation. This is part of being in the mountains and whilst we work hard to reinstate all services that go down, we cannot guarantee connection 24/7.

22. Mountain Rooms & Chalets do not accept any responsibility in the event of theft or for burglary in the rented accommodation or ski lockers. Any theft from the accommodation must be reported immediately to both Mountain Rooms & Chalets and the local police.

23. Mountain Rooms & Chalets cannot be held liable or accept responsibility for death, bodily injury or illness caused to any of the clients. The company’s liability in an action (excluding that for personal injury or death) is limited to the value of the invoiced holiday cost. Any assistance given at such time is an act of goodwill to the injured party or client on the part of MR&C but is not a contractual obligation. Please note, it is the responsibility of every individual to obtain their own travel insurance when staying in Mountain Rooms & Chalets accommodation. We cannot be responsible for any injury sustained while staying in our accommodation.

24. Insurance.  All clients must have sufficient travel insurance to cover any claim that may include medical costs, mountain rescue in the event of an injury whilst skiing, repatriation, third party liability, personal effects to include loss and theft and travel disruption or cancellation.  This is not part of the cost of your accommodation provided by us. 

To get a quote and an online discount with MR&C, click here:                                            http://retail.mpibrokers.com/mountainrooms

25. A damage deposit of €200.00 per person is required. This deposit will be returned within 14 days of the conclusion of your holiday, unless there are any deductions the damage caused by any of your party. Mountain Rooms & Chalets will notify you of the reasons for any deduction and provide evidence of the reasons for such deduction. If the damage caused is in excess of the total deposit paid, Mountain Rooms & Chalets reserve the right to obtain financial compensation either by agreement or by legal proceedings.

26. Force Majeure. Compensation payments do not apply to changes, cancellations or curtailment caused by reason of war of threat of war, riots, and civil strife, terrorist activity, industrial disputes, natural and nuclear disaster, fire, World Health Organisation or Foreign Office advice, adverse weather conditions, closure or congestion at airports or ports or roads, cancellation or changes by scheduled airlines and all similar events beyond our control. Further, we cannot accept responsibility where the performance or prompt performance of our contract with you is prevented or affected as a result of such circumstances beyond our control.

27. Amendments. If you would like to amend your booking you must confirm your changes in writing. We will do our very best to make the changes and if they are possible, we will charge an amendment fee of £80.00 per booking. This includes a date change (if the property is available) or name changes. If your amendment involves moving property, this may be treated as a cancellation of your existing booking and cancellation charges will apply and your new booking will be treated totally separately.

28.  Young, all male or all female groups.  We reserve the right to collect a large deposit on arrival for all young (under 21), male or all female groups.  This is due to years of experience having to deal with the fall out of such trips.