Many of our clients come back year after year as they not only love the skiing but they have come to know and enjoy their stay with Mountain Rooms & Chalets. Here are some comments to endorse our service lead approach.
Please note: All comments are actual feedback received from clients.
As usual the accommodation you provided was ‘spot on’. Mhairi was very quick & helpful in responding to any queries before we travelled out, and your directions to the accommodation were very user-friendly. We really enjoyed our stay in Val, and will be in touch re a similar trip in 2020. Please say thanks to all involved.
We have only positive feedback. Excellent from booking to leaving resort.Staff very helpful, nothing too much trouble and made it a fantastic stay.
B.S, 322 La Balme, 29th Dec
We thoroughly enjoyed our stay in 322 La Balme. The apartment was in a very well looked after communal block and the hall / stairs were regularly cleaned. It was clearly a well loved family home with pictures and the furnishings / beds etc were all great. It was safe, warm and comfortable to return to after a day on the slopes. Just what we needed.
Thank you for all your help with the bookings and thanks to the on site staff for dealing with our calls when required.
I just wanted to drop you a brief note to thank you and the team at Mountain Rooms for all your help in making what for us was a wonderful break in Val D’Isere. Topaz is a lovely apartment in a lovely part of town and it suited our needs perfectly. We had a really wonderful time and now have some fantastic memories. Thank you so much for helping set the whole thing up for us. Greatly appreciated.
We had a wonderful time and thoroughly enjoyed the flat. We were particularly impressed by the superb quality of your company’s services, also on site. We’ve put ourselves on your waiting list for the same flat next year and hope this will be possible. Thank you again for everything!
Thanks very much for another great week - we have had a fantastic time. Please pass on our thanks to Eva, who helped us out massively with the changes to our return journey home. Please also thank Paul and Eva for making us very welcome on our arrival and allowing the children to camp out while we got ourselves sorted.
Our apt. was lovely. The town is great. The skiing is fantastic. Snow is amazing and you folks are quite wonderful.
We had a fabulous time – thanks so much for all your work. The flat was perfect and very easy to find and also very central. Thanks again for everything you did to help with our holiday,
"We had a wonderful vacation and I really enjoyed booking the apartment through your agency as it was smooth, efficient and we had great service."
"I would like to say a huge thank you for our stay in 307 Val Village. It’s location is amazing (I hadn’t really ever looked up in that area of town before). The place feels much bigger than it is and it is and was surprisingly comfortable. The kitchen was probably the best equipped kitchen I’ve ever used in the alps and once again design triumphed over what in other places may have been a rather restrictive space. You and your staff couldn’t have been more helpful and accommodating (no pun intended) and I will definatley be returning and recommending you to friends.
Thank you so much"
"A quick note to say how much we enjoyed our stay at 7 Alberon. We think the apartment well designed and appointed, in a very convenient location for both the village and ski lifts and exceptionally well equipped. We found the company’s organisation efficient from start to finish and we will undoubtedly use the company again if in Val d’Isere."
"Super service, very pleased with Mountain Rooms & Chalets and all their very helpful staff."
"Aquila 107 was a beautiful apartment. 1st impressions on entering lasted throughout the week. Loved the artwork throughout the house, it was a nice touch."
"Excellent apartment, we will come back. Very nice and friendly staff."
"I wanted to say that your website is great - we found all of the information we needed and lots of additional helpful information."
"Thought everything was excellent and well organised. Very much appreciated the bag collection on check out day. Having a strong shower makes all the difference! Impressive range of kitchen equipment in the kitchen for a small space."
"I just wanted to say a big thank you for our accommodation over the Easter weekend. I've been aware of Mountain Rooms for a couple of seasons now but this is the first time we've booked with you. I have to say that I was incredibly impressed with the whole smoothness of the transaction and the value for money. I've stayed in Val d'Isere many times but never in the old town and it was really impressive. Our accommodation was extremely impressive and surprisingly spacious. I hope to use you guys again next season."
Nearly every time we arrive at the Hub we are greeted by Paul and Erika. Both of them are always smiling, terribly courteous and seem very pleased to see us. Now I'm sure that all does not go according to plan during the season BUT if you handle every client/guest as you do us, then it's no damn surprise you are very busy. So thank you to the entire team for yet another splendid time - have a very busy, profitable season.
"Think we're having one of the best weeks ever! Fantastic snow and sun! All really having such a great time! The apartment is super and spacious and we've been well looked after and supported by your highly efficient team here in resort!!"
We had a wonderful holiday, fantastic skiing. But we also enjoyed the apartment and from day one of the booking process we were impressed with Mountain Rooms.