There are three elements to a good holiday (four if you count the snow conditions, which we rarely have to worry about in Val):
We are a small company and we care about our clients. As sole owner of Mountain Rooms & Chalets, I am in resort to work very much hands on with the staff to ensure that you have a memorable holiday with us and more importantly, that you will book again and tell your friends about us. It is a full time job ensuring you're happy and that the properties are up to scratch. It is madness on Saturdays and I try to visit every single property prior to your entry to ensure everything is clean and ready for you. Anyone who has worked with me will tell you that I am very passionate about cleanliness, preparation and delivery of my product.
You will be delighted with our service. We all have our responsibilities in resort and we all know what we are doing.
When I started Mountain Rooms I ran the majority of the business myself. This had to change as we grew (as has the name, now Mountain Rooms & Chalets). I come from a service industry background where client satisfaction and delivery is paramount. I expect the best from our staff and with training and careful selection, I have been able to work with a great team of people. So rest assured, if you need something, we ensure you get it or if you have a question, we answer it and if you have a problem, we sort it out immediately. With management in resort, there is no head office to call to make a decision, no waiting for answers and no messing about.
We have a resort office open 7 days a week. We have this facility for your benefit. Past clients have loved the fact they can drop by the office whilst out shopping or en-route for an apres ski drink to ask any one of numerous questions. We are at your service.
We are located in the 4 Property Estate Agency that we also own (see Arrival Notes for map details) making it convenient for clients to pop by. Despite having the 'front desk', we still visit clients to check everything is ok on a Tuesday and to perform a check out on a Friday.
The office is a facility that has been invaluable to our service lead approach so we hope you will take full advantage of it. You are welcome to hang out on arrival if waiting for your property to be prepared for you or if you are departing and had to vacate your property. You can leave luggage, use the facilities and make yourself at home.
I hope you enjoy looking through our website and will book your ski holiday with us. You won't be disappointed.
Mhairi Seymour manages our Reservations and she is a seasoned Val d’Isere worker who knows the town and the slopes inside out. This can also be said for our portfolio of properties as honest and accurate selling is our mantra in the office! We are dedicated to answering all enquiries by giving as much information to you as possible to help you choose the right accommodation for you. We will look after you from the moment you enquire to the day you travel.
Our Operations team handle the logistics of the weekly changeover, visit clients, purchase lift passes and manage the day to day running of the resort. This is a huge task and not easy to recruit for. They have to have so many strings to their bow. We have a resort office open 8.30 – 12.30 and 3.30 – 8pm 7 days a week enabling clients to visit and check in with us for whatever reason at all times. We are the only company that operates a high street resort office open daily
Chalet Hosts have to have a cooking qualification and they also have to do a test meal to prove their skills. And it doesn't stop there. They also need to have additional skills; to interact with guests, to present their accounts, to manage their property, to be able to clean. We guarantee you will eat great food, served by friendly, personable people.
Phill Robinson in accounts works hard year round to keep the books balanced and the money in order, along with his assistant.
Cleaners: We believe that cleanliness is one of the most important elements of our service. First impressions count.
All our cleaners are full time employees on a full time package. This means they don't watch the clock and we don't just hire them once a week as other companies do. They are all very much part of our team.
Handymen: This one speaks for itself. Another essential role to keep the properties going and believe me, there is always something to do in all the properties.
That about covers our structure. Book a holiday with us and see how it works for you.