Hotel Tsanteleina Terms & Conditions

Rates: service and VAT are included in prices. The local tax is not included.

Local Tax: a local tax (refunded to the Tourism Office) is in effect in the resort and amounts to 1 € per day and per person above 12 for 3 * hotels in Val d’Isère.

Indicative quotation / proforma invoice: cannot be held as firm confirmation and subject to availabilities that will be reconfirmed prior to booking. Any booking must be processed with the payment of the deposit to be confirmed. Deposit: for a booking to be confirmed, we require the effective payment of a deposit amounting to 30% of the value of the stay. The deposit paid runs as a guarantee and will be held by the Hotel in case of cancellation or shortened stay (article 1590 of the French Civil Code). Deposit is deducted from the outstanding bill provided that the booking has been fully respected.

Cancellation: for any booking cancelled more than 30 days prior arrival, the deposit is reimbursed net of banking fees charged to the Hotel if any. Should the cancellation notice occur less than 30 days prior arrival, the deposit is fully retained by the Hotel and the total value of the initial stay is fully due to the Hotel. We advise you subscribing to a specific insurance policy to hedge yourselves and guaranty that the Hotel will not suffer from any late cancellation or from booking modifications.

Type of beds: in order to better service you, please mention the type (single, double) of beds you require prior arrival. Check-in time: on the day you arrive, rooms are ready from 16:00. Yet we make our best efforts for you to access the room as soon as possible.

Check-out time: the day you depart, we ask you to leave the room no later than 11:00. Our Fitness room can be used thereafter as a changing room where you will be able to have shower when returning from skiing and before travelling back.

Half-board: half boarding includes the dinner menu, accommodation and full breakfast. The dinner menu offers 5 courses: 1 soup, 2 choices for the starter, 2 choices for the main course, cheese and 2 choices for dessert. Drinks are not included. Any change to the half-board menu will bear a supplement of 5 €.

Meals not taken: dinners not taken will not be reimbursed. However, possibilities of rolling the meals forward under conditions and upon advising the Front Desk in advance.

Baby cot: flat price of 10 € per night for the cot and linen.

Parking: private and covered spaces in the “Val Village” parking located 100m off the Hotel. 12 € per day. We advise you to book your parking space prior arrival. Deposit of 50 € to be required.

Pets: The Hotel accepts well behaved pets with a flat fee of 10 € per day.