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We look forward to welcoming you in Val d’Isere this winter season.  

Now, more than ever, we want you to have an exceptional ski holiday by enjoying the freedom of skiing, relaxing in your property and eating & drinking with family or friends.  We want you to feel confident to book or continue with your booking and know you are in safe hands.

We have updated our T&C’s and have done our best for you in these challenging times.  The spirit of this update is as follows:

We will offer you a 100% refund under the following 2 circumstances:

  • if the FCDO or the government of your country of origin advise against travel to France.
  • if resort has been forced to close due to restrictions imposed by French Government or the local authority.

You can also choose to defer your booking to a later date as an alternative to a refund.

For full details, please read our full terms and our specific Covid-19 clause, no. 22.  

We also have a Covid FAQ’s page that we ask you to read first if you are considering your options to book or to continue with your booking. 

Your well-being, our priority

The health & safety of our guests is very important to us and we have spent all summer preparing our work environment and cleaning protocol in order to keep you safe.    

  • Our resort office will be equipped with screens on all desks and hydroalcoholic gel dispensers
  • Mandatory masks at all time. 
  • Our cleaning team will be trained to the highest Covid-19 cleaning guidelines using the latest and greatest products on the market. 
  • We will focus on high touchpoints such as keys, door handles, fridge handles, light switches, window latches, remote controls, taps, key pads and counters. 
  • Staff will be in full PPE at all times. 

Skiing measures

Expect to wear goggles, masks & gloves to use lifts and cable cars and respect a 1M distance.  In place:

  • Wearing of masks mandatory in all lift queues and on all enclosed lifts (from the age of 11 years)
  • Anti-bacterial gel throughout the village & lift system at distribution points
  • Regular cleaning of gondola cabins

Stock up pre-arrival

Use our provision service on our website to stock up pre arrival to save you the need to visit the supermarkets in town.

Lift pass sales & lift capacity

There will be no reduction in lift pass sales or lift capacity, so NO limited access to the ski domain.  

Ski hire & ski school

  • Masks mandatory for both instructors and pupils aged 11+
  • Masks mandatory in building for anyone aged 11+
  • Disinfection of equipment such as bibs & safety gear
  • Anti-bacterial gel available.